Privacy Policy

Who is responsible

FrenchJackpotChef, 12 Ship Street, Brighton BN1 1AD, United Kingdom. Privacy enquiries: hello@frenchjackpotchef.com.

Information we receive

The website has no public form. If you email or call us, we may receive your name, contact details, booking preferences, dietary or accessibility information and the content of your message. Essential local storage records age confirmation and cookie choice.

Why we use it

We use information to respond, arrange reservations, prepare services, meet legal duties, protect guests and maintain records. Depending on context, processing relies on consent, steps requested before a contract, performance of a contract, legal obligation or legitimate interests.

Retention and sharing

Unsuccessful enquiries are normally deleted after 12 months. Booking and payment records may be retained for statutory periods. Access is limited to authorised staff and necessary service providers; information is not sold.

Your rights

You may request access, correction, deletion, restriction, objection or portability where applicable. You may complain to the UK Information Commissioner’s Office. Contact hello@frenchjackpotchef.com to exercise a right.

Security and transfers

Reasonable access, storage and transmission controls are used. If a provider processes information outside the UK, appropriate safeguards should be documented before deployment.

Children and special-category information

We do not knowingly collect information from children through the salon. Dietary or accessibility details may reveal health information and should be limited to what the kitchen or service team genuinely needs. Such details must receive additional care and restricted access.

Email and communication records

Messages may be stored with reservation notes so the house can honour agreed requirements. Marketing messages require a separate lawful basis and must provide an effective way to opt out. Operational messages about an existing booking are not promotional.

Changes and complaints

This policy may be updated when services or legal requirements change. The date at the top identifies the current version. Privacy concerns are reviewed by the house desk and should receive a clear response without affecting service.